At Sumi Inc, operated by Core Quest Sdn Bhd, we want you to be satisfied with your purchase. This Refund Policy explains how we handle returns, exchanges, and refunds for card accessories, including toploaders and sleeves.

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Eligibility for Returns & Refunds

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We accept returns or refund requests if:

• The item is defective, damaged, or incorrect upon arrival.

• The request is made within [7–14 days] of receiving the order.

• The item is unused, in its original packaging, and in the same condition as when delivered.

Items that are opened, used, or not in their original condition may not be eligible for a refund.

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Non-Refundable Items

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• Clearance or sale items

• Gift cards or promotional items

• Items damaged due to misuse, neglect, or improper handling

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Process for Returns & Refunds

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1. Contact us at Aloysius.khoo@corequestsb.com within the return period, stating your order number and reason for return.

2. If eligible, we will provide instructions for returning the item.

3. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

4. If approved, refunds will be processed to your original payment method within [7–10 business days].

Please note: return shipping costs are the responsibility of the customer unless the item was incorrect, damaged, or defective.

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Exchanges

 

Where possible, we may offer an exchange for the same item if it is defective or damaged. If the item is out of stock, a refund will be issued instead.

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Late or Missing Refunds

 

If you haven’t received your refund after the processing time:

• First check with your bank or credit card company (as processing times may vary).

• If you still have not received it, please contact us directly.

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Contact Us

 

For refund or return enquiries, please contact:

Core Quest Sdn Bhd (Sumi Inc)
Email: Aloysius.khoo@corequestsb.com
Phone: +60 18 248 9986