Shipping
Policy

At Sumi Inc, operated by Core Quest Sdn Bhd, we aim to deliver your orders quickly, safely, and reliably. This Shipping Policy explains how we process and ship your card accessories, including toploaders and sleeves.

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Processing Time

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• Orders are typically processed within [1–3 business days] after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next working day.

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Shipping Methods & Delivery Times

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We use trusted delivery partners to ship across Malaysia and internationally. Estimated delivery times are:

• West Malaysia: [3–5 business days]

• East Malaysia: [4–8 business days]

• International Orders: [7–21 business days], depending on destination and customs clearance

Please note: delivery times are estimates and may vary due to courier delays, customs processing, or unforeseen circumstances.

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Shipping Fees

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• Shipping fees are calculated at checkout based on destination, weight, and courier rates.

• Free shipping may be offered during promotions or for orders above a certain amount (where applicable).

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Tracking Your Order

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Once your order is shipped, you will receive a confirmation email with tracking details. You can use this to monitor your shipment until it arrives.

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Customs, Duties & Taxes (International Orders)

 

For international orders, customs duties, taxes, or import fees may apply based on your country’s regulations. These costs are the responsibility of the customer.

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Delivery Issues

 

If your order is delayed, lost, or arrives damaged:

• Please contact us immediately at [Insert Contact Email] with your order number and details.

• We will assist with filing claims with the courier and work with you to resolve the issue.

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Contact Us

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For any shipping enquiries, please reach out:

Core Quest Sdn Bhd (Sumi Inc)
Email: Aloysius.khoo@corequestsb.com
Phone: +60 18 248 9986